We offer free standard shipping (5 - 7 business days) with Matcha Gift Box, as well as flat rate expedited (3 - 5 business days) and Priority (3 - 5 business days) shipping to any place in the United States (not including Hawaii and Alaska). We provide free shipping on orders of $39 or more ( 5 - 7 business days)
We have a 30-day return period. Unfortunately, after 30 days have passed since your purchase, we are unable to provide you with a refund or exchange.
Food products, defined as those that are *strictly* food products and do not include other accessories, come with a 100% satisfaction guarantee.
Within 30 days of your purchase, you have the option to return any food items you are not satisfied with for a full refund.
Only items returned in their original condition within the 30-day deadline for non-food items will be eligible for reimbursements.
We must have your receipt or other proof of purchase in order to process your return.
We'll send you an email to let you know when we've received and examined your return after it arrives. Additionally, we'll let you know if your refund request has been approved or denied.
If you're accepted, your refund will be processed, and within a predetermined window of time, a credit will automatically be given to your credit card or other original form of payment.
Missing or delayed refunds
Check your bank account first if you haven't gotten a return yet.
Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.
Contact your bank next. Before a refund is posted, there is frequently a processing period.
Please email firstname.lastname@example.org if you've done all this and still have not gotten your refund.
Only defective or damaged items are subject to replacement.
Send us an email at email@example.com and send your item to 36 Lincoln Rd, Kinnelon, NJ 07405, USA, if you need to exchange it for the same item.
To return your merchandise, please mail it to 36 Lincoln Rd, Kinnelon, NJ 07405, USA.
If you decide to return an item, you will be responsible for covering the cost of postage. There is no reimbursement for shipping fees. The cost of return postage will be subtracted from any refunds issued if you obtain one.
The amount of time it takes for the replaced item to arrive at your location may vary.
Consider using a trackable shipping service or getting shipping insurance if you are sending an item that costs more than $75. We cannot assure you that we will get your returned goods.